Return & Refund Policy

 

  1. Eligibility for Returns

  • Products can be returned within 7 days of delivery Items must be unused, in original packaging, and with all tags/labels intact.
  • Certain items such as software, digital products, hygiene items, or customized and made to order products are non-returnable.

  1. Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping fees, if applicable, are usually non-refundable unless the return is due to our error (wrong or defective product).

  1. Exchanges

  • If you received a defective or wrong product, we will replace it free of cost.
  • Exchange requests must be raised within the return period.

  1. Cancellations

  • Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible, but you may return the product after delivery under our return policy.

  1. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.
  • To make the process easy, we provide return instructions after your request is approved.

  1. How to Initiate a Return

  • Contact our support team with your order number and reason for return.
  • Our team will guide you through the return and refund process.

  1. Exceptions

  • Sale, clearance, or promotional items may not be eligible for return or refund.
  • Please check product descriptions for specific return conditions.